Sole’renity Spa Etiquette
Scheduling and Cancellation Policy
Sole’renity Spa recommends scheduling your appointments a minimum of two to four weeks prior to your visit. Our spa receptionists are delighted to help customize your spa journey. Please contact our Resort Spa Director to accommodate group appointments. Spa treatments are subject to availability and must be guaranteed by credit card. Please advise us of gender preference for your service provider. Preferences are based on availability and are not guaranteed.
Sole’renity Spa, Inc. requires credit card information at the time of scheduling in order to reserve the spa service(s) of your choice. The credit card holder on reserve will be charged the full amount of the service(s) reserved if a re-scheduling notice is not received 24 hours prior to the service(s), the reserved is more than 1 hour late, or there is a NO SHOW appointment. Sole’renity Spa will try to accommodate late arrivals but cannot guarantee services.
Daily Facility Usage
Sole’renity Spa welcomes all guests and visitors to enjoy the spa amenities including the whirlpools, dry saunas, steam saunas, locker rooms, and fitness equipment. Our facilities can be enjoyed for a daily fee of $40.00 during spa hours.
Age Requirements
Sole’renity Spa at the Artesian is an adult sanctuary available to guests 18 years of age and older. Minors 13 years and above may enjoy certain spa treatments if accompanied by a guardian. A release form must be signed for all minors under 18 years of age by their guardian. Sole’renity Spa respectfully requires the spa remain a serene environment free from the distractions of children.
Gratuity
For your convenience a 20% service charge will be automatically applied to all packages and a la carte services in addition to spa price listing and distributed to your spa therapists. Additional gratuities are appreciated but not expected. Sole’renity Spa provides gratuity envelopes for your spa therapist. All gratuities should be handled through our spa receptionist.
Preserving our Spa Sanctuary
For your privacy and the comfort of our guests, we respectfully ask that you leave all cell phones and laptops offduring spa treatments. Cell phones are disruptive to the serenity of the spa. Please refrain from cell phone use during spa time and turn to OFF/SILENT. We appreciate your assistance in preserving spa tranquility.
Arrival Time
Please plan to arrive 20-30 minutes before your spa treatments. Your spa time is scheduled and reserved especially for you to unwind and enjoy Sole’renity Spa amenities.
Decrease stress and increase spa satisfaction by taking advantage of your spa time. After checking in upon arrival, you will be provided a locker, luxurious robe, and slippers during your visit to the spa. Please leave all valuables in your safe provided in your hotel room. Lockers are provided for your convenience, however, Sole’renity Spa is not responsible for any items that may be lost or left behind.
Please wear comfortable clothing for your spa stay, pedicure-ready sandals, and swimwear must be worn if partaking of the hydrotherapy amenities, including our unisex whirlpool, dry sauna, and eucalyptus steam sauna. Sole’renity Spa uses proper draping techniques for your privacy during spa treatments.
During your visit
Sole’renity Spa encourages you to escape in mind, body, and soul with your spa treatments. We encourage you to communicate with your therapist and disclose any issues you are experiencing. Your comfort and satisfaction at Sole’renity Spa is top priority. Please share any concerns such as discomfort, temperature of your spa room, music volume, the amount of pressure utilized for massage, and any other request. It is important for you to disclose any health conditions that may affect your spa experience. If pregnant, you must be in your third trimester to receive a massage. Always check with your physician before spa treatments if you have any health issues or are pregnant.
Spa Amenities
Sole’renity Spa guests receiving spa treatments will have complimentary use of spa amenities during spa time including:
Tranquil lounge rooms
Luxurious robes and slippers
Men’s and Women’s Locker rooms
Shower facilities
Whirlpools
Dry sauna
Aromatherapy steam rooms
Refreshments
Gym Facility
Medical Conditions
Receive clearance from your physician prior to scheduling services if you are under medical supervision or treatment. Inform your spa therapist of any medical or physical limitations, including but not limited to: allergies, arthritis, contagious diseases, diabetes, heart disease, high blood pressure, recent accidents or injuries, surgeries, open wounds, sores, lesions, skin conditions, sensitivities, pregnancy or nursing. Pregnant or diabetic guests may not receive hot stone facial or massage treatments due to thermal and circulatory contraindications.